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Soft Serve or Not Served? McDonald’s Struggles With Broken Ice Cream Machines

Photo by Midori Davis/The Indy

McDonald’s is famous for their food, but infamous for their broken ice cream machines.

On April 23, independent creator Johnny Harris published an in-depth video about why the ice cream machines seem constantly broken. Through extensive research, Harris concluded that the associated company that produces the machines, Taylor, kept their interests in mind by making the machines intentionally obsolete. 

Since then, Harris’ video went viral and sparked a wider conversation surrounding the fast-food giant.

Taking inspiration from his work, the Indy surveyed local McDonald’s to see which had working machines and which were down for maintenance. The four locations surveyed were located on N.E. Gher Road, N.E. Fourth Plain Blvd., N.E. Andresen Road and N.E. 98th Circle. 

All locations worked, except for the location on N.E. Fourth Plain Blvd.

When asked about why the machine was not working, whether it was simply being cleaned or was undergoing maintenance, the employee declined any further explanation.

Managers also declined to comment when we reached out to each store. 

If you want to see which McDonald’s locations have working or broken ice cream machines, the site, McBroken, shows a map of all locations in the U.S. 

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